Terms & conditions

Who these terms are between

This site is operated by CampusMart, trading from Ground floor, Student Union Building, Main Campus. In these terms "we", "us" and "our" mean CampusMart; "you" means the person placing the order.

By placing an order you accept these terms. If you do not accept them, please do not order — you are welcome to call us instead and we will explain anything that is unclear.

We are a small retailer selling convenience goods to students and residents around campus. We are not a marketplace: everything sold here is sold by us directly.

Ordering and order acceptance

Adding items to your basket and completing checkout is an offer to buy. A contract is formed only when we confirm the order — you will see the status change from "Pending" to "Confirmed".

We may decline or cancel an order before it is confirmed if the item has sold out, the price was listed in error, we cannot reach you on the phone number given, or we cannot safely reach the delivery location. If you have already paid for an order we decline, we refund it in full.

Keep your order number. It is how we identify your order for tracking, changes, collection and returns.

Prices, availability and stock

All prices are shown in GHS and include any applicable tax. Delivery is charged separately and is always shown as its own line before you pay.

The price you pay is the price displayed when you place the order. Prices on the shelf and prices on this site are the same — we do not add a markup for ordering online.

Stock levels move quickly. We show live stock and hide sold-out items, but if something sells out between your order and our pick, we will call you and offer a substitute, a partial delivery or a full refund of that line.

Product photographs are illustrative. Packaging, colours and revisions of a product may differ slightly from the image.

Payment

The payment methods available on this store today are:

• Cash on delivery — paid to the rider on arrival.
• Cash on pickup — paid at the counter on collection.
• Card and Mobile Money via Paystack — processed on Paystack's own secure pages. We never see or store your full card number, PIN or wallet credentials.

For cash orders, ownership of the goods passes to you on payment. Please have the correct amount ready where you can — riders carry limited change.

An online payment that has not been verified leaves your order marked unpaid. We hold such orders for a short period and then release the stock. If money left your account for an order we show as unpaid, send us the transaction reference and we will reconcile it.

Delivery

We deliver to the zones published on our delivery and FAQ page. Each zone has its own fee and typical delivery time; both are shown to you at checkout before you confirm. Outside those zones the default fee of GH₵ 10.00 applies. Delivery is free on orders over GH₵ 250.00.

Delivery times are estimates measured from the moment we confirm the order. They are not guarantees. Weather, campus access restrictions and demand at peak times all affect them, and we will call you if we are running significantly late.

You must give us an address we can find: for campus orders the hostel name and, ideally, the room number; for off-campus orders the street address and a landmark. Please stay reachable on the phone number you gave — riders call on arrival.

If nobody is available to receive the order and we cannot reach you, the rider will return the goods to the shop. We will try to redeliver once at no extra charge; after that a second delivery fee applies.

Pickup

You may choose to collect your order at no charge from Ground floor, Student Union Building, Main Campus between 07:00 and 22:00 . Bring your order number.

Packed pickup orders are held for 48 hours. After that we may return the items to stock and cancel the order. Nothing is charged, because pickup orders are paid on collection.

Cancellations, returns and refunds

Cancelling

You can cancel free of charge while the order is still pending or confirmed — from your account if you have one, or by calling us with the order number. Once an order is out for delivery it cannot be recalled, but you may refuse it at the door.

Returns

Tell us within 48 hours of receiving an item that is faulty, damaged in transit or not what you ordered, and we will replace it or refund it. Return the item with its packaging and quote the order number.

We cannot accept returns of:

• food, drink or other perishables once opened or unsealed;
• underwear, socks and personal-hygiene products;
• items damaged by misuse, liquid ingress or third-party repair;
• items where you cannot show the order they came from.

Refunds

Cash orders are refunded in cash at the counter. Payments made by card or Mobile Money are reversed through Paystack to the same card or wallet; your bank or network decides how quickly it lands, typically within 3–10 working days. Where the fault was ours, we refund the delivery fee as well.

Nothing in this section limits your rights under Ghanaian consumer law.

Your account

An account is optional but it stores your hostel or address so repeat orders are quicker. You are responsible for keeping your password to yourself and for orders placed from your account.

Tell us immediately if you think someone else has access to your account. We may suspend an account that is being used fraudulently, that repeatedly refuses cash-on-delivery orders after they have been dispatched, or that abuses staff.

You can ask us to close your account at any time. We keep completed order records afterwards for the period described in our privacy notice.

Acceptable use of this site

When using this site you agree not to:

• place orders you do not intend to pay for or receive;
• use another person's name, phone number or payment details;
• attempt to access admin, staff, point-of-sale or developer areas you are not authorised to use;
• probe, scan or test the security of the site, or interfere with its normal operation;
• scrape prices or content in bulk, or automate ordering without our written agreement;
• post reviews or messages that are abusive, defamatory or deliberately false.

All content on this site — text, product photography, layout and code — belongs to us or our suppliers and may not be copied for commercial use without permission. We may suspend access for anyone who breaks these rules.

Our liability

We take responsibility for the goods we sell you: if an item is faulty, missing or not as described, we will repair, replace or refund it as set out above.

Beyond that, and to the extent the law allows, we are not liable for indirect or consequential losses — for example missed lectures, lost study time, lost data or lost profit — arising from a late or failed delivery. Our total liability for any order is limited to the amount you paid for that order.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

The site is provided as it is. We work to keep prices, stock and content accurate and the site available, but we do not guarantee uninterrupted access, and we may suspend it for maintenance.

Changes to these terms

We may update these terms as the shop changes — new delivery zones, new payment methods, revised return windows. The version published here at the time you place an order is the one that governs that order, so please read it if it has been a while.

These terms are governed by the laws of the Republic of Ghana.

How to contact us

For anything about these terms or an order placed under them:

• Phone: 0244000111
• Email: hello@campusmart.test
• Counter: Ground floor, Student Union Building, Main Campus
• Online: the contact form

See also our privacy notice and the delivery FAQ.